Privacy Policy

PRIVACY POLICY

Welcome to Wine Region. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently.

This Privacy Policy explains how we collect, use, store, and protect your information when you use wineregion.ng or purchase from our physical store located at:

📍 #75 Aminu Kano Crescent, Wuse 2, Abuja, Nigeria

By accessing or using our website, you agree to the terms of this Privacy Policy.

  1. WHO WE ARE

Wine Region
Address: #75 Aminu Kano Crescent Wuse 2, Abuja, Nigeria
Email: wineregion@gmail.com
Customer Support: 09083734466

Wine Region operates both an online store and a 24/7 physical outlet offering alcoholic beverages, non-alcoholic drinks, cigarettes, shisha, and vapes.

  1. WHAT WE SELL

We sell the following product categories:

  • Alcoholic beverages
  • Non-alcoholic drinks
  • Cigarettes, shisha, and vape products

We sell to both individual customers and businesses.

⚠ Age Restriction:
Wine Region only sells alcohol and related age-restricted products to customers 18 years and above.

  1. INFORMATION WE COLLECT

We collect the following categories of personal information:

  1. Information You Provide Directly
  • Full name
  • Email address
  • Phone number
  • Delivery address
  • User account details (if you register an account on our site)
  1. Payment Information

We do not store your card or financial details.
Payments are securely processed by Flutterwave, our third-party payment gateway.

  1. Automatically Collected Data

When you visit our website, we automatically collect:

  • Device information (mobile/desktop)
  • Browser type & version
  • IP address
  • Location data (approximate)
  • Pages viewed, clicks, and time spent on the site

This is collected through Google Analytics.

  1. HOW WE USE YOUR INFORMATION

We use your information for:

  • Processing and fulfilling orders
  • Delivering products using in-house and 3rd-party partners
  • Payment verification
  • Account creation and management
  • Improving website performance and user experience
  • Sending order updates or service messages
  • Responding to customer inquiries
  • Preventing fraud or misuse
  • Marketing communications (only with your consent)
  1. PAYMENT PROCESSING

Payments on wineregion.ng are handled by:

Flutterwave

Flutterwave processes payments on our behalf and may collect and store financial information necessary to complete your transaction.

We never see or store your card details.

  1. DELIVERY & LOGISTICS

We work with:

  • In-house dispatch riders
  • 3rd-party delivery partners
  • Pickup at our physical store
  • Nationwide delivery services

Your name, phone number, and delivery address may be shared only with the delivery partner responsible for fulfilling your order.

  1. HOW WE SHARE YOUR INFORMATION

We do not sell customer data.
We only share information with the following:

  1. Payment Processor (Flutterwave)
  2. Delivery partners (for dispatching your orders)
  3. Cloud hosting providers (to operate our website)
  4. Email/SMS marketing providers (for notifications and updates)

We do not share your information with any other third parties.

  1. COOKIES & TRACKING

Wine Region uses:

Google Analytics

Cookies help us understand:

  • How users navigate our site
  • Which products are popular
  • Technical performance of our pages

You may disable cookies in your browser settings at any time.

  1. AGE LIMIT

Wine Region strictly sells to customers:

🔞 18 years and above

By using our website or completing an order, you confirm that you meet this legal requirement.

  1. DATA RETENTION

We keep your information only as long as necessary to:

  • Process orders
  • Maintain your account
  • Comply with legal obligations
  • Resolve disputes
  • Provide customer support

You may request deletion at any time (see Section 11).

  1. YOUR RIGHTS

As a Wine Region customer, you can request:

✔ Access to the personal data we hold

✔ Correction of inaccurate or incomplete information

✔ Deletion of your data (“right to be forgotten”)

✔ Withdrawal of consent for marketing messages

To exercise any of these rights, contact:

📧 wineregion@gmail.com

  1. DATA SECURITY

We implement technical and administrative security measures to protect your data from:

  • Unauthorized access
  • Loss or theft
  • Misuse
  • Alteration
  • Disclosure

Although no system is 100% secure, we take all reasonable steps to safeguard your information.

  1. INTERNATIONAL TRANSFERS

Some of our service providers (e.g., hosting and analytics) may store data outside Nigeria.
We ensure such transfers comply with appropriate security standards.

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated revision date.

  1. CONTACT US

For questions, complaints, or privacy requests, contact us:

📧 wineregion@gmail.com
📞 09083734466
📍 #75 Aminu Kano Crescent Wuse 2, Abuja